Guides
Shared Q&A across the Resilience Programme — calm, informal signposting to official NZ resources.
Everyday answers, official next steps
Short guides written for Tiny Steps and Home Steps together. We explain the basics in plain language, then point you to Consumer Protection, Tenancy Services, MoneyTalks, and other official sources. Educational only — not legal, financial, or medical advice.
20 guides · money, housing, employment & consumer · more topics coming
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Consumer rights
Goods, services, complaints, and what NZ consumer law usually covers.
Consumer rights
What does the Consumer Guarantees Act usually cover?
When you buy goods or services from a business for personal or household use, NZ law sets minimum guarantees about quality, fitness, and repair options.
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Consumer rights
When can I ask for a refund, repair, or replacement?
If a product or service fails a consumer guarantee, the supplier usually needs to put it right — how serious the failure is helps decide the remedy.
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Consumer rights
Can a shop say “no refunds” and ignore the Consumer Guarantees Act?
Businesses generally cannot contract out of their Consumer Guarantees Act duties for personal/household purchases. A “no refunds” sign does not wipe your rights.
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Consumer rights
What does the Fair Trading Act protect me from?
The Fair Trading Act is about honest dealing — misleading pricing, advertising, and statements by businesses in trade.
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Consumer rights
How do I complain about something I bought — without losing steam?
Contact the business first, keep a trail, then escalate to the right scheme or tribunal if needed.
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Money & debt
Budgeting, debt, benefits, tax basics — with links to official tools and helplines.
Money & debt
Money feels tight this week — who can I call first?
Free national helplines and Western Bay mentoring sit alongside WINZ urgent costs — pick one calm next call.
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Money & debt
How do I start a simple household budget without shame?
List money in and must-pays for one fortnight — clarity beats perfection, and free mentors can help.
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Money & debt
What is a calm first step when debt feels overwhelming?
Write each debt down — who, how much, next due date — then use free helplines and Sorted debt guidance.
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Money & debt
Can Work and Income help with urgent costs like food or power?
WINZ lists urgent or unexpected cost support when you may be eligible — check the official page and keep records.
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Money & debt
What can I do if I cannot pay the power bill?
Contact the retailer early, compare plans with Powerswitch, and use Utilities Disputes if you need an independent pathway.
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Housing & renting
Tenancy basics, bonds, healthy homes — Tenancy Services is the main official guide.
Housing & renting
Where should I start with a rental or bond problem?
Tenancy Services is the official first stop for bonds, healthy homes, and landlord–tenant rights in New Zealand.
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Housing & renting
How does bond work when I rent in New Zealand?
Bond is money held for unpaid rent or damage beyond fair wear — landlords must lodge it with Tenancy Services.
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Housing & renting
How often can rent go up, and what notice should I get?
Rent increase rules are set in tenancy law — typically limited frequency and written notice; confirm current detail on Tenancy Services.
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Housing & renting
What if the rental is cold, damp, or feels unsafe?
Healthy Homes standards cover heating, insulation, ventilation, moisture, and drainage — raise issues with the landlord and Tenancy Services.
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Housing & renting
How do I end a tenancy without making things worse?
Notice periods and reasons depend on tenancy type — follow Tenancy Services templates and keep everything in writing.
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Work & employment
Pay, leave, and workplace rights — Employment New Zealand explains the rules.
Work & employment
What should I know about minimum wage in New Zealand?
Most employees aged 16+ must be paid at least the current minimum wage for every hour worked — rates are reviewed regularly.
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Work & employment
What leave am I usually entitled to?
Annual holidays, public holidays, sick leave, bereavement leave, and family violence leave have minimum legal entitlements — check Employment NZ for details.
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Work & employment
What should I check when a job ends or hours are cut?
Final pay, holiday pay, and notice rules are explained by Employment New Zealand — write down dates and keep agreements.
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Work & employment
Something feels wrong at work — what is a steady first step?
Read your agreement, jot facts, use workplace processes if safe, then Employment NZ or Community Law if needed.
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Whānau & family
Parenting, relationships, and family safety pathways — official and trusted services.
Guides for this topic are planned for a later wave. Meanwhile browse the shared directory for contacts.
Health & costs
Finding care, cards that may lower costs, and free health advice lines.
Guides for this topic are planned for a later wave. Meanwhile browse the shared directory for contacts.
Government & law
Forms, tribunals, community law, and when to escalate a problem.
Travel & transport
Driving, licensing, and common transport issues — coming in later waves.
Guides for this topic are planned for a later wave. Meanwhile browse the shared directory for contacts.
Need a person, not a page?
The shared directory lists Te Puke, Western Bay, and nationwide supports — including Bay Financial Mentors booking.
Start free anytime
Home Steps is free for whānau — open Today when you’re ready.