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Home Steps

Directory

One shared directory for Tiny Steps and Home Steps — Te Puke, Western Bay, Bay of Plenty, and national supports for whānau and households.

Resilience Programme directory

Local, area, regional, and national listings with phone numbers and websites where available. Whānau and early-years supports sit alongside household, money, housing, kai, and safety. For thousands more Bay of Plenty listings visit Kiwifruit.Capital; for kai projects visit KaiResilience.food.

133 listings · 16 topic areas · Te Puke → Western Bay → BOP → nationwide

Shared across Tiny Steps and Home Steps. Details change — always confirm phone numbers, hours, and eligibility with the provider. Educational signposting only.

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Bay Financial Mentors — Tau awhi noa

Bay Financial Mentors

Bay Financial Mentors support individuals and whānau across the Tauranga region, from Katikati to Ōtamarākau. They offer free, confidential, client-centred education, one-off support, and ongoing mentoring to build financial capability — open to everyone.

Book free mentoringClinic locations
0800 236 12307 578 0969bfm.org.nz

Main Office

Historic Village, 159 17th Avenue West, Tauranga

Monday – Friday, 8.30am – 4.00pm

Welcome Bay Community Centre

Welcome Bay Village, Welcome Bay Road, Tauranga

Tuesdays, 9.30am – 1.00pm

The Hub Te Puke

32 Jocelyn Street, Te Puke

Monday, Wednesday, Friday, 9.00am – 2.00pm

Merivale Community Centre

10 Kesteven Avenue, Parkvale, Tauranga

Thursday, 9.00am – 12.00 noon

Drop-in clinic — no appointment needed.

Katikati Resource Centre

45 Beach Road, Katikati

Wednesday, 9.00am – 12.30pm

Te Manu Toroa

35 Hartford Avenue, Papamoa, Tauranga 3118

Monday, Tuesday & Thursday, 8.30am – 3.00pm

Phone (07) 578 0969 for an appointment.

Clinic times can change. Check bfm.org.nz/clinics before you visit.

More directories

Browse these Vector Group network hubs for wider Bay of Plenty and kai listings — then return to Home Steps or the Resilience Programme for calm next steps.

Kiwifruit.Capital

Bay of Plenty regional directory — Te Puke and wider BOP businesses, community groups, charities, and services.

Open directory

KaiResilience.food

National kai resilience directory — growers, foodbanks, community meals, gardens, and food projects across Aotearoa.

Open directory

Whānau & early years

Pregnancy & baby (0–5)

1 listing

Well Child, parenting, and primary health supports in Te Puke.

  • Te Puke

    Te Puke Plunket Clinic

    Well Child checks, parenting support, breastfeeding, and home visits.

    Visit website

Early childhood education

6 listings

Local early learning options — contact each centre for vacancies and ages.

Parenting & family support

4 listings

Child health & development

6 listings

GP, Well Child, and specialist pathways — start local, then regional.

  • Nationwide

    Autism New Zealand

    Information and support for autistic people and their whānau.

    Visit website

  • Nationwide

    CCS Disability Action

    Disability support and advocacy.

    Visit website

  • Nationwide

    Health NZ | Te Whatu Ora

    Public health services and information.

    Visit website

  • Nationwide

    KidsHealth NZ

    Trusted child health information from New Zealand clinicians.

    Visit website

  • Nationwide

    Ministry of Education — Learning Support

    Learning support for children and young people, including speech and behaviour pathways.

    Visit website

  • Nationwide

    Parent to Parent NZ

    Peer support for parents of children with disabilities or additional needs.

    Visit website

Household & money

Money, debt & budgeting

9 listings

Free helplines, mentors, and tools — national and Western Bay.

  • Western Bay / Tauranga

    Bay Financial Mentors

    Free confidential mentoring from Katikati to Ōtamarākau — education, one-off support, and ongoing sessions.

    Book online · clinics at bfm.org.nz/clinics

    Visit website

  • Western Bay / Tauranga

    Bay Financial Mentors — Main Office

    Historic Village mentoring office.

    • Historic Village, 159 17th Avenue West, Tauranga
    • 07 578 0969

    Mon–Fri 8.30am–4.00pm

    Visit website

  • Nationwide

    Building Financial Capability (MSD)

    Government list of free financial capability providers across Aotearoa.

    Visit website

  • Nationwide

    Citizens Advice Bureau

    Free confidential guidance and warm referrals nationwide.

    Visit website

  • Nationwide

    FinCap

    National peak body for financial capability — find local free mentors.

    Visit website

  • Nationwide

    Inland Revenue

    Tax, Working for Families, student loans, and debt enquiries.

    Visit website

  • Nationwide

    MoneyTalks

    Free national financial helpline — budgeting, debt, and living costs.

    Or text 4029

    Visit website

  • Nationwide

    Sorted

    Free money tools and guides from Te Ara Ahunga Ora Retirement Commission.

    Visit website

  • Nationwide

    Sorted — 6 steps to get money sorted

    Official pathway: emergency fund, KiwiSaver, debt, cover, and goals.

    Visit website

Income support & work

7 listings

  • Nationwide

    CAB — financial assistance overview

    Plain guide to common financial assistance options and eligibility checks.

    Visit website

  • Nationwide

    Careers.govt.nz

    Career planning, courses, and job ideas from the government.

    Visit website

  • Nationwide

    Employment New Zealand

    Pay, leave, hours, and workplace rights.

    Visit website

  • Nationwide

    Employment New Zealand contact centre

    Ask about minimum wage, holidays, and workplace issues.

    Visit website

  • Nationwide

    Jobseeker Support

    Official income support when you are looking for work or can’t work full-time.

    Visit website

  • Nationwide

    Work and Income

    Benefits, urgent costs, Community Services Card, and related help.

    Visit website

  • Nationwide

    Work and Income — urgent costs

    Help with unexpected costs like food or power when eligible.

    Visit website

Housing & renting

10 listings

  • Western Bay / Tauranga

    Accessible Properties — Te Puke & Tauranga

    Accessible social housing provider with homes in Te Puke and Tauranga.

    Visit website

  • Western Bay / Tauranga

    Tauranga Community Housing Trust

    Community and transitional housing across the Western Bay — low income, disability, older people.

    Visit website

  • Nationwide

    Habitat for Humanity NZ

    Housing pathways and community builds.

    Visit website

  • Nationwide

    Healthy Homes standards

    Official information on heating, insulation, ventilation, and landlord duties.

    Visit website

  • Nationwide

    Kāinga Ora

    Public housing information and applications.

    Visit website

  • Nationwide

    Ministry of Housing — emergency housing

    Official information on emergency housing when you have nowhere safe to stay.

    Visit website

  • Nationwide

    Tenancy Services

    Official help for renting, bonds, notices, and tenancy rights.

    Visit website

  • Nationwide

    Tenancy Services — bond

    Lodge, transfer, and claim bonds through the Bond Centre.

    Visit website

  • Nationwide

    Tenancy Tribunal

    Resolve tenancy disputes through the official tribunal process.

    Visit website

  • Nationwide

    The Salvation Army

    Community support including housing and hardship help in many areas.

    Visit website

Power, rates & household bills

6 listings

  • Western Bay / Tauranga

    Tauranga City Council

    City rates, water, rubbish, and community services.

    Visit website

  • Western Bay / Tauranga

    Western Bay — rates & payments

    District rates, water billing, and payment options.

    Visit website

  • Bay of Plenty

    BOP Regional Council — rates hardship

    Rates remission information when you are in financial hardship.

    Visit website

  • Nationwide

    Consumer NZ — energy

    Guides on power bills, hardship, and choosing a retailer.

    Visit website

  • Nationwide

    Powerswitch

    Independent tool to compare power companies and plans (Consumer NZ).

    Visit website

  • Nationwide

    Utilities Disputes

    Free independent disputes for power, gas, and water providers.

    Visit website

Health costs & wellbeing

8 listings

Kai & food

Kai & food support

11 listings

Foodbanks, community meals, gardens, and kai projects — start local, then widen.

  • Te Puke

    The Hub Te Puke — foodbank

    Local food parcels and social support for Te Puke whānau.

    Phone ahead for hours and what to bring.

    Visit website

  • Western Bay / Tauranga

    Salvation Army — food support near you

    Call freephone to find the nearest Community Ministries food support.

    Visit website

  • Western Bay / Tauranga

    St Vincent de Paul — food parcels (Tauranga)

    Food parcels and practical help from Cameron Road, Tauranga South.

    Often Monday & Friday mornings — confirm before visiting.

    Visit website

  • Western Bay / Tauranga

    Welcome Bay Community Centre — food referrals

    Food referrals and grocery support connections for Welcome Bay ward.

    • 242 Welcome Bay Road, Welcome Bay, Tauranga
    Visit website

  • Bay of Plenty

    Kai Resilience Te Puke

    Local food forests, growing, and kai projects in Te Puke and wider BOP.

    Visit website

  • Nationwide

    Healthy Families NZ

    Community approaches to healthier food environments for whānau.

    Visit website

  • Nationwide

    KaiResilience.food

    National directory of foodbanks, community meals, gardens, and kai projects.

    Visit website

  • Nationwide

    KaiResilience.food directory

    Foodbanks, community meals, gardens, and kai projects nationwide.

    Visit website

  • Nationwide

    More foodbanks near you

    Search KaiResilience.food or ask a community centre for kai supports in your town.

    Visit website

  • Nationwide

    Salvation Army — Te Kai Mākona

    National food and welfare support pathway.

    Visit website

  • Nationwide

    Society of St Vincent de Paul (Vinnies)

    Emergency food, clothing, and household essentials.

    Visit website

Safety & crisis

Family safety & crisis

9 listings

Emergency readiness

5 listings

  • Bay of Plenty

    Bay of Plenty Civil Defence

    Regional emergency planning, alerts, and household readiness.

    Visit website

  • Nationwide

    GeoNet

    Earthquake and volcano information for Aotearoa.

    Visit website

  • Nationwide

    Get Ready (Civil Defence)

    Official household emergency planning and kit guidance.

    Visit website

  • Nationwide

    MetService warnings

    Weather warnings and local forecasts.

    Visit website

  • Nationwide

    New Zealand Red Cross

    Emergency readiness tips and community response.

    Visit website

Community & area

Te Puke — close to home

17 listings

Community hubs, health, kai, council, and mentoring based in Te Puke — check hours before you visit.

  • Te Puke

    Bay Financial Mentors — The Hub Te Puke

    Free budgeting mentoring clinic at The Hub.

    Mon, Wed, Fri — book online or see bfm.org.nz/clinics.

    Visit website

  • Te Puke

    Baywide Community Law — Te Puke clinic

    Free legal advice outreach clinic hosted at The Hub.

    Fortnightly Mondays by appointment — phone to book.

    Visit website

  • Te Puke

    Fire and Emergency NZ

    Fire, medical emergency, and rescue — call 111.

    Life-threatening emergencies: 111.

    Visit website

  • Te Puke

    Hāpai Whānau

    Whānau and parenting support based in Te Puke.

    Visit website

  • Te Puke

    Kiwifruit.Capital — Te Puke listings

    Wider Te Puke business, community group, and service directory.

    Visit website

  • Te Puke

    Te Puke Community Health Centre

    Community nursing, health and social support.

    Visit website

  • Te Puke

    Te Puke Digital

    Local digital projects and community tech connections from Vector Group.

    Visit website

  • Te Puke

    Te Puke Library

    Free internet, printing help, community programmes, and quiet space.

    Visit website

  • Te Puke

    Te Puke Medical Centre

    Local GP services, enrolments, and family healthcare.

    Visit website

  • Te Puke

    Te Puke Plunket Clinic

    Well Child checks, parenting support, and breastfeeding help.

    Visit website

  • Te Puke

    Te Puke Police Station

    Local police station for non-emergency enquiries — open Mon–Fri 8am–4pm.

    • 20 Station Road, Te Puke
    • 105

    Non-emergency: call 105 · In an emergency always call 111.

    Visit website

  • Te Puke

    The Hub Te Puke

    Community hub with foodbank, social work advocacy, café space, and agency clinics (including mentoring and community law).

    • 106 Jellicoe Street, Te Puke (temporary main entrance)
    • 07 975 0157

    Foodbank and some clinics also use 32 Jocelyn Street — confirm on their site.

    Visit website

  • Te Puke

    The Hub Te Puke — Foodbank

    Food parcels for individuals and whānau — bring ID and proof of address when asked.

    Hours change — phone ahead.

    Visit website

  • Te Puke

    Vector Group Charitable Trust

    Local trust behind Home Steps, Tiny Steps, kai resilience, and Te Puke Digital.

    Visit website

  • Te Puke

    Waitaha Health Centre

    Primary health and community services in Te Puke.

    Visit website

  • Te Puke

    Western Bay — Te Puke Service Centre

    Face-to-face council enquiries for rates, dogs, and community facilities.

    Visit website

  • Te Puke

    Western Bay District Council — Te Puke

    Rates, water, dogs, parks, consents, and local council services.

    Visit website

Sport, play & literacy (Te Puke)

3 listings

Clubs and libraries in and around Te Puke.

Western Bay & Tauranga area

25 listings

Community centres, food, housing, disability, and legal supports across Te Puke’s wider catchment — Katikati, Omokoroa, Tauranga Moana, and Papamoa.

  • Western Bay / Tauranga

    Accessible Properties — Tauranga & Te Puke

    Accessible social housing provider with homes in Tauranga and Te Puke.

    Visit website

  • Western Bay / Tauranga

    Bay Financial Mentors — Katikati

    Clinic at Katikati Resource Centre.

    Wednesdays — confirm on bfm.org.nz/clinics.

    Visit website

  • Western Bay / Tauranga

    Bay Financial Mentors — Merivale

    Drop-in clinic — no appointment needed.

    Thursday mornings — drop-in.

    Visit website

  • Western Bay / Tauranga

    Bay Financial Mentors — Te Manu Toroa

    Clinic at Te Manu Toroa, Papamoa.

    • 35 Hartford Avenue, Papamoa, Tauranga 3118
    • 07 578 0969

    Phone for an appointment.

    Visit website

  • Western Bay / Tauranga

    Bay Financial Mentors — Welcome Bay

    Clinic at Welcome Bay Community Centre.

    • Welcome Bay Village, Welcome Bay Road, Tauranga
    • 0800 236 123

    Tuesdays — confirm on bfm.org.nz/clinics.

    Visit website

  • Western Bay / Tauranga

    Citizens Advice Bureau — Tauranga

    Free confidential local guidance and warm referrals in Tauranga Moana.

    National freephone also 0800 367 422.

    Visit website

  • Western Bay / Tauranga

    Katikati Community Centre

    Local information hub — CAB appointments, community law, health clinics, and mentoring connections.

    • Katikati
    Visit website

  • Western Bay / Tauranga

    Katikati Resource Centre

    Community information and visiting services (including Bay Financial Mentors clinic days).

    • 45 Beach Road, Katikati
    Visit website

  • Western Bay / Tauranga

    Merivale Community Centre

    Social work, advocacy, foodbank referrals, budgeting clinic hosts, and whānau / youth programmes.

    • 10 Kesteven Avenue, Parkvale, Tauranga

    Search Merivale Community Centre for current contact details.

    Visit website

  • Western Bay / Tauranga

    Salvation Army — Community Ministries (Tauranga / BOP)

    Food, clothing, furniture, and practical welfare support — find your nearest centre.

    Visit website

  • Western Bay / Tauranga

    SociaLink Tūhono Pāpori

    Western Bay social-sector network — connects organisations and publishes local support directories.

    Visit website

  • Western Bay / Tauranga

    St Vincent de Paul — Bay of Plenty

    Food parcels, clothing, furniture, and practical support in Tauranga.

    Foodbank hours limited — phone before you visit.

    Visit website

  • Western Bay / Tauranga

    Tauranga City Council

    City services, community hubs, rates, and local information for Tauranga Moana.

    Visit website

  • Western Bay / Tauranga

    Tauranga City Libraries

    Multiple branches — free internet, study space, and community information.

    Visit website

  • Western Bay / Tauranga

    Tauranga Community Housing Trust

    Community and transitional housing provider — focus on low income, disability, and older people.

    Visit website

  • Western Bay / Tauranga

    Te Manu Toroa

    Whānau wellness and community support in Papamoa.

    • 35 Hartford Avenue, Papamoa
    Visit website

  • Western Bay / Tauranga

    Welcome Bay Community Centre

    Whānau support, advocacy, food referrals, free clothing, wellbeing programmes, and peer support.

    • 242 Welcome Bay Road, Welcome Bay, Tauranga

    Often Mon–Thu 9am–3pm — confirm on their site.

    Visit website

  • Western Bay / Tauranga

    Western Bay libraries — Omokoroa & Katikati

    Free library branches with internet, community notices, and quiet space.

    Visit website

  • Western Bay / Tauranga

    Western Bay of Plenty District Council

    Council services, libraries, community information, and facilities across the Western Bay.

    Visit website

  • Bay of Plenty

    Bay of Plenty Regional Council

    Regional environment, public transport, and rates.

    Visit website

  • Bay of Plenty

    Baywide Community Law

    Free legal information and advice across the Bay of Plenty — phone, Zoom, or in person.

    Also (07) 571 6812 · outreach clinics include Te Puke and Katikati.

    Visit website

  • Bay of Plenty

    Family Services Directory

    Government directory of family and community providers across Aotearoa — filter to Bay of Plenty.

    Visit website

  • Bay of Plenty

    KaiResilience.food

    Kai and food-project directory covering growers, foodbanks, and community meals.

    Visit website

  • Bay of Plenty

    Kiwifruit.Capital directory

    Wide Te Puke and Bay of Plenty business and community listings.

    Visit website

  • Bay of Plenty

    Support Net — Bay of Plenty

    Free disability needs assessment and service coordination (Health NZ).

    Tauranga (07) 571 0093 · Whakatāne (07) 306 0986

    Visit website

National organisations

6 listings

Credible Aotearoa-wide agencies for households.

  • Bay of Plenty

    Vector Group Charitable Trust

    Home Steps and the Resilience Programme network in Te Puke and beyond.

    Visit website

  • Nationwide

    Age Concern

    Support for older people and their whānau.

    Visit website

  • Nationwide

    Community Law

    Free community legal advice in many centres.

    Visit website

  • Nationwide

    Consumer NZ

    Independent advice on bills, contracts, and consumer rights.

    Visit website

  • Nationwide

    Family Works

    Counselling, family support, and community programmes.

    Visit website

  • Nationwide

    Ministry of Social Development

    Income support, community providers, and social services.

    Visit website

One platform, calm next steps

This directory is shared across the Resilience Programme. Open Tiny Steps for early years, or Home Steps for household actions — then close the app when you've done enough.

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